Refund Policy

We always hope you love your products, incase you don't, we require communication of notice within 14 days of receipt of goods regarding any return request. We will process the correspondent refund/store credit as soon as we receive the returned items and they are assessed by our warehouse.

 

If you are unsure about the sizing before buying, email us at velvetsocks@simonewild.com. We glad to assist you in any matters.

 

If however, you wish to return or exchange your purchase from simonewild.com please note the following: We allows the return of full priced goods within 14 days from the day you bought it on simonewild.com. The cost of returning the item to us is your responsibility unless the item is faulty.

 

The same returns policy applies to items purchased with a discount code, Outlet or Seasonal Promotions. Instead of full price items price reduced goods can be exchanged for another item or online credit within 14days but not refunded by cash back.

 

Exchanges or credit for full priced goods can be made within 14 days of the day it was bought from simonewild.com. Ensure that the item being returned is in an unworn, unwashed condition without stains and all tags and labels attached.

 

PLEASE NOTE: On behalf of hygienic aspects - we can not accept returns on Briefs, Slips and Pantys!

 

Bodysuits can be just tried on by wearing something underneath and will be inspected carefully in case of return. Thanks for understanding.

 

The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery and use return address below:

 

SIMONE WILD, Kriegerstr. 17, 70191 Stuttgart, Germany